Jewelry Care & Warranty
Everyday Elegance is pleased to guarantee the quality and workmanship of every item that we offer. If your purchase ever fails to meet your expectations, please contact us directly for prompt and courteous help.
If you have any special requests, please send us a note prior to placing your order and let us know what you would like. We will do our best to accommodate your request. Custom ordered items and special-order items may require additional processing time. We will notify you by email if there are any unexpected delays.
You can contact our Customer Service Department directly by completing the Contact Form here - https://www.edejewelry.com/pages/contact-us
Customer Service Department Hours of Operation: Monday-Thursday between 9-5 PST, and Friday between 9-3 PST. We respond to all emails within 24 hours.
Caring For Your Jewelry
With proper attention and gentle care, your jewelry will remain sparkling, treasured and admired for years to come.
Handling: Avoid contact with harsh chemicals including cleaning products, lotions and perfumes.
Storing: When you are not wearing your jewelry, protect it from scratches by storing it in a soft place such as a jewelry box, gift box, or individual cloth pouch.
Cleaning: Clean your jewelry often. For solid gold and platinum jewelry, you can use a soft brush to clean under and around the jewel settings, scrubbing gently with warm, mild soapy water to get rid of any dirt accumulation. Rinse your jewelry well in warm water and then pat it dry with a soft, clean cloth. Silver is a soft metal that can scratch, so you do not want to brush silver with stiff bristles.
Take off rings when washing your hands or applying lotion to avoid residue accumulation that can make your jewels look dull, and don't wear them when you're cleaning house or doing laundry.
Here's what I do... I sleep, swim and play in my jewelry, seldom taking it off. I bought an inexpensive ultrasonic jewelry cleaner that I keep on my bathroom counter. As my shower is warming up, I put my jewelry in the ultrasonic cleaner to soak in warm water with a squirt of cleaner. By the time I'm done with my shower, my jewelry is clean! Easy peasy.